Phone Systems and VOiP Cyprium Communications Teams

Unified Communications for Business

Chat, Meet, Call and Collaborate from anywhere with Teams

Teams from Cyprium offers a Unified Communications solution for your business including instant messaging, calling, meetings, file sharing and third-party applications such as PCI-DSS Agent Assisted Payments.

Our Teams application enables you to make external voice calls directly from Teams client securely and efficiently. This includes international and mobile calls and non-Teams contacts, all available with reliable and cost-effective bundled voice calls.

With Teams you can share files and collaborate on working files in real-time with instant messaging, hold online meetings with your colleagues, customers and prospects but if you miss a meeting, Teams can store so you can listen in your own time.

What are the Features of Teams

  • Management Portal
  • Microsoft Approved Solution
  • Microsoft Certified Hardware
  • Simple, Per-user Pricing
  • Simple, Per-user Pricing
  • Unlimited UK Minutes
  • Numbers available in 127 countries
  • Location-based Routing
  • Monitoring Tools for Call Traffic
  • Full UK Porting & Ranges
  • Integrate with PBX (TeamsLink Connect)
  • PCI-DSS Agent Assisted Payments
  • Call Recording

What are the benefits of using Teams

  • Cost Savings on Calls
  • Simple Set Up
  • Feature-rich Portal
  • Optimise Bandwidth & Voice Quality
  • Infinitely Scalable System
  • Integrate Existing Phone System
  • Hybrid Platforms for Smooth Migration
  • UK-based Technical Support
  • 20+ Years Porting & Carrier Experience
  • Teams Integrated Handsets
  • Keep Your Existing Numbers

Office 365 users

If you use Office 365 as a cloud-based solution, the transition to Teams is easy and will integrate seamlessly with your current licenses. There is no need for any onsite infrastructure, just make the switch and start calling. Third-party apps can also sync to your Microsoft Teams to bring your collaboration to as many applications as possible.

TeamsLink vs Microsoft Comparison

TeamsLink TeamsLink Microsoft
UK Inclusive Minutes Unlimited Unlimited 1,200 Minutes
International Calling Bundle 600 Minutes Per User 600 Minutes Per User Yes 600 Minutes Per User Yes, with Limitations 90 Major Cities
Number Porting Supported Yes All 12 Countries
New UK DDI All 127 Countries 12 Countries
International DDI 127 Countries 33 Countries Yes
International Outbound In-Country Dialling Call Queues & Ring Groups 33 Countries Yes Yes
Follow-the-Sun Routing Yes Yes Yes
Auto Attendant Yes Yes Yes
Music on Hold Yes Yes –
Group Voicemail Yes Yes –
Visual Routing Manager Yes Yes –
Advanced Disaster Recovery Yes Yes –
Mifid II Compliant Call Recording Option Skill Based Routing Yes Yes –
Power BI Reporting Yes Yes –
Supervisor Dashboard – Yes –
Contact Centre Wallboard – Yes –

How it works

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    1. Order DDI & user licence
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    2. Order number if required
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    3. Provide DDI & config. details
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    4. Order & add Phone System Licences
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    5. Onboarding & Setup Calls
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    6. Config Phone System
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    7. System live

Call Centre Features

 

Agent Dashboard Supervisor Dashboard TeamsLink Wallboards
Perfect for helping call centre agents manage their calls more efficiently and deal with customers quickly. Agents can instantly see the customers call details and their incoming call route, so they can quickly deal with queries Essential for any contact centre manager who needs to keep track of their contact centre activate on a regular basis. With customisable reports for agents productivity toy can enhance productivity across your teams with ease Ideal for displaying KPI’s such as agents available, call answered, calls abandoned call answering times and call waiting. Wallboards are an effective way of ensuring full visibility of the entire workforce in real time

Why Cyprium

Cyprium is an independent consultancy who work with the best suppliers & platforms in the UK. This enables us to provide the most up to date solutions to meet the needs of our customers at a competitive price.

We have 20 years experience in voice technologies working with businesses across the UK to deliver high-quality, reliable voice and phone systems. With TeamsLink we have partnered with Microsoft to create a platform that provides on-net, high quality traffic through diverse routes to give your business the ultimate unified communications foundation. We have an internal development team dedicated to advancing our technology and providing our customers with the best solution on the market. As well as our own developers we are partnered with vendors that can provide Microsoft Certified handsets that run Teams directly on-screen, giving you the choice of how you roll out Teams calling to your users.

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Please find below a few testimonials taken from a broad section of our client base