About Enterprise Holdings
Alamo Rent A Car, Enterprise Rent A Car, National Car Rental
Enterprise Holdings, Inc. is a private holding company headquartered in the Clayton suburb of St. Louis, Missouri, United States. It is the parent company of car rental companies Enterprise Rent-A-Car, National Car Rental, Alamo Rent a Car, and Enterprise CarShare.
The Challenge
When the UK started to experience the effects of Covid-19, Enterprise wanted to get their employees and contact centre staff equipped to work remotely from home, and fast. With the landscape for remote workers developing rapidly they wanted a solution which would not only equip their workforce to work remotely effectively, but also ensure that productivity and motivation remained high.
The Solution
Many businesses are moving to cloud communications and voice services, with Hosted Centrex and SIP Trunking being two of the major technologies in the industry. Cyprium Communications equipped Enterprise with both technologies in one solution with Wholesale Hosted Communications (WHC) giving them a Unified Communications solution like no other, with a range of advanced features and benefits.
Each user has a single telephone number that is used for multiple services and across many communications tools. WHC is a fully unified solution with a vast range of features such as call control, mobility, conferencing, and call queuing. Fraud management ensures customers can combat fraud with the sophisticated Fraud Management System that monitors in real-time and is run by fraud experts.
We worked seamlessly together throughout the provisioning, testing, and deployment of WHC. In total, the UC solution was built and deployed to over 100 users for phase one in less than 24 hours, with phase two going live just days later including nearly 300 contact centre employees.
WHC enables the contact centre team to work remotely at home, with access to everything they need to work effectively and pick up from where they left in the office.
The Teams and UC experts at Cyprium Communications and their partners showcased impeccable and seamless project management throughout, with the Project Lead and Solutions Architect from their customer communicating remotely alongside key Account Managers, with 100% virtual meetings throughout every stage of enquiry, demo, and deployment.
Why Cyprium Communications
Cyprium have over 20 years’ experience in voice technologies working with businesses across the UK to deliver high-quality, reliable voice and phone systems. Coupled with our ability to provide contact centre payment solutions, we enable our customers, dealers & resellers the ultimate unified communications solution.