IVR Automated Telephone Payments are an easy way for your customers to make payment while drastically reducing your customer support expenses.
What are IVR Payments
IVR payment solutions from Cyprium allow customers to make credit and debit card payments over the phone at any time of the day, 365 days a year without the need to speak to a customer service agent or accessing your website.
We develop our IVR solutions to meet your specific requirements or alternatively we have ready-made solutions which can be adapted to meet your needs. This enables new customers to benefit from this service without paying for expensive development charges & ongoing fees such is the norm with many providers.
Our IVR payment solutions have additional features such as setup an account for quicker payments (tokenisation) & options to use a different card so they don’t need to call back if the first card is rejected.
We can provide a non-geographic number to deliver this service or alternatively you can reconfigure your phone system so the caller can press a menu option to be routed to the payment platform.
How it works
The customer calls to make a payment, is greeted by an announcement & requested to enter a reference number or validation details.
The customer enters how much they wish to pay & the system repeats the amount to ensure the correct payment is taken. The system requests, house or flat number, numbers of postcode, card number, expiry date & security number. The card data is not saved on your system & is fully secure.
Once the transaction is successful the customer is played a receipt number. The online merchant management system is updated accordingly & can be viewed or transactions can be downloaded in various formats or integrated into your back systems.
- Payment collections 24/7
- Fully automated with no staff intervention
- Remove your company from the scope of PCIDSS
- A fixed cost per transaction meaning no wage bills or staff issues
- Multiple payments can be processed simultaneously
- Reporting available in various download formats & available online
- Transaction receipt number is played back to the customer
- Fully customisable payment amounts
- Tokenized Payments
- Recurring Payments
- Integration with Payment Service Providers
Transactions and Reporting
We will need to integrate our IVR Payments Solution with a Payment Gateway which will be linked to your Acquirer & MID account, enabling you to view & manage your transactions. We can provide the Payment Gateway or integrate with your current supplier. Transaction information is available to you in real time, by email, daily data feed or viewed using the browser based online portal. This system allows you to view Call Logs, Payments, Failed Payments, Abandonment Report and Process Refunds
Tokenization is the process of replacing sensitive card data with unique identification symbols that retain all the essential information about the data without compromising its security. Customers only need to register their card details once saving time on regular payments. No sensitive card details are stored.
Recurring payments are automatic payments to authorize and collect charges immediately. This amount is deducted on the due date of every billing cycle, such as weekly, fortnightly, monthly etc. Customer don’t have to worry about the late fees or failed payments as they do with a failed direct debit.
Secure File Transfer Protocol (SFTP) ensures data is securely transferred using a private & safe data stream allowing you to upload & validate customer information to negate errors & save time.
An application-programming interface (API) is a set of programming instructions and standards for accessing a Web-based software application or Web tool. Our platform is compatible with many different API’s or we can provide help or provide guidelines for a bespoke API if necessary.
To accept automated phone payments, you will need a MOTO (mail order & telephone order ) Merchant Account. Cyprium is an independent Payment Gateway provider, so we have the capability to work with all UK Acquirers and many within Europe. We are able to assist you with finding the most suitable Merchant Account for your business requirements.
We understand each customer has different requirements & budget. We cater for any size company who require a solution for fully automated telephone payments whether they are processing a few hundred to many thousands of transactions per month.
We offer a committed level of availability of 99.9% & standard sla for companies on a budget to a fully redundant mirrored backup facility for larger companies on par with any of our competitors.
We won’t be beaten on price for a like for like solution.
Entry Level Prices.
Monthly hosting fee from £50
Transaction fee is dependent on volumes from 10p to 20p.
Development fee: Standard £295, Bespoke POA.
Good quality software generated voice-over recordings for a one-off fee of £50 up to 500 words.
Completion time within 1 week for standard application.
Incoming NGN call charges only: 030, 01/02 & 08 numbers – We will beat or match any customers existing tariffs. We can provide new or port existing numbers to our platform & provide additional features.
Our fees represent a fraction of the cost of becoming fully PCIDSS compliant in a call centre or any size office environment.
Call us today on 0330 333 8444 for help or advice or complete our online request form.
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