IVR Payments IVR Automated Telephone Payments

IVR Automated Telephone Payments are an easy way for your customers to make payment while drastically reducing your customer support expenses.

What are IVR Payments

Our cost effective but sophisticated IVR payment solutions allow customers to make credit and debit card payments over the phone at any time of the day, 365 days a year without the need to speak to a customer service agent or accessing your website.

We develop our IVR solutions to meet your specific requirements or alternatively we have ready-made solutions which can be adapted to meet your needs. This enables new customers to benefit from this service without paying for expensive development charges & ongoing fees such is the norm with many providers.
Our IVR payment solutions have additional features such as setup an account for quicker payments (tokenisation) & options to use a different card so they don’t need to call back if the first card is rejected.

How it works

calls

The customer calls to make a payment, is greeted by an announcement & requested to enter a reference number or validation details.

step2

The customer enters how much they wish to pay & the system repeats the amount to ensure the correct payment is taken. The system requests, house or flat number, numbers of postcode, card number, expiry date & security number. The card data is not saved on your system & is fully secure.

step3

Once the transaction is successful the customer is played a receipt number. The online merchant management system is updated accordingly & can be viewed or transactions can be downloaded in various formats or integrated into your back systems.

Key Benefits

  • Payment collections 24/7
  • Fully automated with no staff intervention
  • Remove your company from the scope of PCIDSS
  • A fixed cost per transaction meaning no wage bills or staff issues
  • Multiple payments can be processed simultaneously
  • Reporting available in various download formats & available online
  • Transaction receipt number is played back to the customer
  • Fully customisable payment amounts
  • Tokenized Payments
  • Recurring Payments
  • Integration with Payment Service Providers

 

Transactions and Reporting
The Merchant Management System is designed to provide real time transaction information generated from the Payment Gateway. Payment information can be made available to you in real time, by email, daily data feed or viewed using a powerful browser based online portal. This system allows you to view Call Logs, Payments, Failed Payments, Abandonment Report and Process Refunds.

Additional Features

Tokenisation
Tokenization is the process of replacing sensitive card data with unique identification symbols that retain all the essential information about the data without compromising its security. Customers only need to register their card details once saving time on regular payments. No sensitive card details are stored.

Recurring Payments
Recurring payments are automatic payments to authorize and collect charges immediately. This amount is deducted on the due date of every billing cycle, such as weekly, fortnightly, monthly etc. Customer don’t have to worry about the late fees or failed payments as they do with a failed direct debit.

SFTP Integration
Secure File Transfer Protocol (SFTP) ensures data is securely transferred using a private & safe data stream allowing you to upload & validate customer information to negate errors & save time.

API Integration
An application-programming interface (API) is a set of programming instructions and standards for accessing a Web-based software application or Web tool. Our platform is compatible with many different API’s or we can provide help or provide guidelines for a bespoke API if necessary.

Merchant Accounts

To accept automated phone payments, you will need a MOTO (mail order & telephone order ) Merchant Account. Cyprium is an independent Payment Gateway provider, so we have the capability to work with all UK Acquirers and many within Europe. We are able to assist you with finding the most suitable Merchant Account for your business requirements.

We won’t be beaten on price for a like for like solution.

Prices

Entry level prices. Transaction fees are dependent on volumes. Monthly fees dependent on simultaneous calls & SLA required.
Entry Level Prices:

Monthly Service Charge £50 to £100

Transaction fee depending on volumes: 20p-40p.

Setup fee £295 – £595 depending on complexity.

We can provide good quality software generated voice over recordings for a one-off fee of £75 regardless of how many words.

NGN call charges only: 030, 01/02 & 08 numbers – We will beat or match any customers existing tariffs. We can provide new or port existing numbers to our platform & offer more features than your current provider.

Our fees represent a fraction of the cost of becoming fully PCIDSS compliant in a call centre or any size office environment.

Call us today on 0330 333 8444 for help or advice or complete our online request form.

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