[ezcol_3quarter]
[full_width class=”fullwidth2″]
Development:

The Cyprium payment IVR system is easy to integrate with existing back-end systems which keeps developments cost to a minimum as we don’t need to spend time on complex integrations.
Once we know your specific requirements we can design, develop, test and deploy an automated payment system.  SMS receipts and convenience fee payments are optional and companies either build the cost of the payment solution in to the product cost or implement a surcharge. We will only advise you on what is required and we don’t try upsell extra services.
For IVRs that require processing of payments, a merchant account number and payment gateway account is required. If necessary we can provide assistance and guidance on the setup of these accounts for no additional cost and in fact we strongly recommend you speak to us first before you setup an account with a payment gateway provider.

Parking Ticket Demonstration:

This is based on a solution for a parking ticket company.
Please call the demonstration number 0845 129 5209 (from 01 July 2015, calls cost 2ppm plus your telephone company’s access charge) and listen to the instructions when entering the ticket numbers below.  Any credit or debit card details entered will not be processed.
Ticket Numbers
10010, 10011, 10012, 10013 are valid tickets. The test will end with “not a valid card number”. On a live service with a valid card number the service will say” your payment has been successful and play a prompt with receipt number.
10014 is a ticket that we are unable to verify due to our inability to connect to database back end for whatever reason. We play a system error message.
10015 is a ticket that is already marked as paid. We give the option to enter another ticket number or hang up.
Any other five digit number and the system will tell you we cannot find the ticket and gives you the option to enter another ticket number or hang up.

Recent Case Study:

Cyprium have developed a payment solution for one of the largest Housing Associations in the UK. The brief was to design a solution so tenants can pay rent by dialling an automated payment line.
Description of Service
Tenant calls the payment line and after an introduction is played they are greeted with menu options to just make a payment or to create an account for subsequent payments without having to enter full card details again.
If the tenant chooses to create account, the system will ask for their card details, and then create a unique 6 digit pin code
The system requests tenancy number, the number part of house address, number part of postcode, how much they wish to pay & card details which is then authorised.
If transaction is successful the tenant is advised and we play back the authorisation number as the receipt.
If they have created an account, subsequently all they have to enter is the 6 digit pin, tenancy number, expiry date and how much they wish to pay.
We also developed a text solution so the tenants can use the 6 digit PIN number to pay by sending a text from their mobile phone.

Reporting and Campaign Management:

Reports are on a scheduled basis and can be viewed online and common reports include:

• Call Log
• Payments
• Failed Payments
• Abandoned Calls Report

The IVR captures all call information from the time of entry until the call ends. We can create custom reports to feed back into your existing business systems.

[/full_width]
[/ezcol_3quarter] [ezcol_1quarter_end]

 

 

[/ezcol_1quarter_end]

If you require further information or advice please contact our sales team on 0330 333 8444