Cyprium Data Collection:
Using IVR automation, callers are prompted to give key information by entering details into the telephone keypad or using speech recognition. The IVR system automatically receives calls providing information or questions and collects data in an unbiased manner. Often used to gather data for consumer opinions, customer satisfaction studies or simply update your database. This solution efficiently collects information thus reducing live calls to your contact centre. The information collected can be made available to you in real time, by email or daily data feed is available in various formats.
Data Capture Benefits:
- Telephone Keypad or Speech recognition accurately captures customer information
- Save time and money compared to managing a call centre
- Fully automated, 24/7 response to information requests
- Gives customer a quick alternative to leave their details
- Instant reduction in call volumes to live agents
For more detailed information please download pdf.
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