Cyprium have developed a payment solution for one of the largest Housing Associations in the UK. The brief was to design a solution so tenants can pay rent by dialling an automated payment line.
Description of Service:
Tenant calls the payment line and after an introduction is played they are greeted with menu options to just make a payment or to create an account for subsequent payments without having to enter full card details again.
If the tenant chooses to create account, the system will ask for their card details, and then create a unique 6 digit pin code.
The system requests tenancy number, the number part of house address, number part of postcode, how much they wish to pay and card details which is then authorised.
If transaction is successful the tenant is advised and we play back the authorisation number as the receipt.
If they have created an account, subsequently all they have to enter is the 6 digit pin, tenancy number, expiry date and how much they wish to pay.
We also developed a Mobile App solution so the tenants can enter the details via their mobile phone to meet the high expectations of todays customers.
See what our clients have to say.
“We have worked with Cyprium for a number of years and without exception, whether it is routine needs, one-off or urgent issues, notification or advice about statutory changes; the support and expertise we have received has been exceptional in both its quality and timeliness. We would highly recommend”.
John De Groot, Managing Director. Trafalgar Fire.
“We have been a customer of Cyprium’s for over 6 years which says a lot. They manage our inbound numbers, installed & maintain our phone system & recently upgraded our lines to SIP which has drastically reduced our costs. They provide extremely competitive rates & offer sound advice for all telecom related products. I would recommend Cyprium to any company”.
D C Allen. Shade LTD.
“Cyprium installed our phone system & manage our telecoms services. They are very efficient, provide good customer service and are easy to deal with”.
Kevin Begley, Managing Director. Walker Begley Chartered Accountants.
“These guys are great. They developed a bespoke IP phone system utilising servers we already owned. Using SIP & some clever programming we now have a phone system which caters for all our technical support & general enquiries at a fraction of the cost of a standard system. They also provide us with extremely cheap calls. Happy days. Keep up the good work”.
Carl Perrin, Managing Director. Likinit IT Support & Services.
“Cyprium were recommended to us by and the transition from old ISDN phones to SIP phones could not have gone any smoother for us. As a small charity, we don’t have a large support team and so reliability and quality are key when we chose our partners and to date Cyprium haven’t let us down.”
Hitesh Patel, Chief Office. Citizens Advice Halton
Call us today on 0330 333 8444 for help or advice or complete our online request form.